What To Do If You Have a Complaint
It is always our intention to provide a first-class service. However, should you have any cause for
a complaint you should in the first instance contact our Complaints Manager Ms Louise Chambers
Tel:
01604 615400
In Writing:
Write to Insurance World, Suite 3, 24 Billing Road, Northampton, NN1 5AT
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. The FOS Consumer Helpline is on 0800 023 4567 and their website is at: www.financial-ombudsman.org.uk Or you can contact them by post at: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Full details of our ‘complaint procedures’ is available upon request. Please note that your insurer also maintains a complaint procedure, details of which are contained in your policy.
The European Commission also provides an online dispute resolution (ODR) platform that allows consumers to submit their complaints through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Catlin Insurance Company (UK) Ltd is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr.
About Us
Insurance World was established in 1989 and with over 27 years of experience, the company offers expertise in all insurance sectors.
Insurance World has grown steadily and is now acknowledged as a significant player in the personal and commercial insurance broking market. The business has been built on a commitment to give customers the very best professional service and advice at prices that competitors often cannot match.
From our head office in Northampton, Insurance World looks after clients throughout the UK. Our Insurance broking team would like to talk to you about your insurance requirements and we would be pleased to provide a free initial consultation.
See a full range of our other insurance products available (
here)
Visit us
Insurance World, Suite 3, 24 Billing Road, Northampton, NN1 5AT
Tattoo Insure part of the Treelyn Insurance Group is based in Northampton enjoying a central location within the UK, ideal to service clients nationwide.
We are conveniently near the M1, providing easy access to all parts of the country via the motorway infrastructure.
Our office is approximately 1 hour from London and we have a strong presence in the capital; we are also well-represented throughout the rest of the country. In our advantageous location, we can service the areas other intermediaries cannot reach!
